Health and Educational Resources

Dedicated to you, your family, and your health. We have been part of the Okanogan community for 30 years.

Links that will help you be an advocate for your own health

Below are links to various Health & Education resources that you may find helpful in your search for information. This page is being provided to you as a courtesy. Family Health Centers in no way endorses any content on the sites listed below.

The maximum charge to see a medical provider to collect a COVID-19 testing sample is $170. This fee may be lower under some circumstances. In addition, this fee may be reduced if a lower fee has been negotiated with your insurance carrier.

Dr. James Wallace, Medical Director at Family Health Centers

“Keep yourself and your family safe from all respiratory illnesses with good hand hygiene, respiratory hygiene, and cough etiquette. Staying healthy also means staying away from public places if you are feeling sick, and avoiding events and spaces where others might be sick. Please call Family Health Centers if you have a fever, headache, cough or shortness of breath so that we can provide you with the best way to access care for yourself and your family. The best care might be to remain at home, but for severe illness do not hesitate to come to clinic or call 911 in an emergency.”
“Family Health Centers is coordinating care with local health care partners and state and national agencies to keep our patients and entire community safe from the spread of COVID-19, influenza and all communicable diseases.”

Dr. Hilda Caquias, Behavioral Health Director at Family Health Centers

Uncertainty can be stressful. We are living in times of change and the unknown. Of course, we are going to feel anxious, scared, and in chaos. This is why we are putting together recommendations for you to manage this time as best as you can. 

First, let’s recognize what we feel and embrace it. With that in mind follow these recommendations: 

  1. Keep things in perspective. Take a deep breath and remind yourself that most people who contract COVID-19 will only experience mild symptoms. All healthcare providers are doing everything they can to be proactive and protect those who are more vulnerable and at risk.
  1. Get the facts. It is helpful to adopt a more analytical approach as you follow news reports about the coronavirus. You will also want to verify information that you receive from family, friends or social media. Filter the information that you read, hear, or receive by the one coming from the CDC (Centers for Disease Control and Prevention (CDC)) and WA Department of Health (Washington State Department of Health: Home). You may also find useful, reputable information from our local or state public health agencies or local physicians (My Family Health).
  1. Communicate with your loved ones, especially your children. Discuss the news coverage of the coronavirus with honest and age-appropriate information. Be honest about your emotions and what you don’t know. Remember that children will look at your behaviors and emotions for cues on how to manage Dr. Hilda Caquías, Behavioral Health Director March 2020 their own feelings during this time. You may want to limit how much media they consume to help keep their anxiety in check.
  1. Use your self-care activities. Watch a funny video, talk on the phone with a friend, read a book, go for a walk, play with your pet, garden, cook, watch TV, take a bath, crafts, any activity that helps you balance your life and find joy.
  2. Seek additional help. Individuals who feel an overwhelming nervousness, a lingering sadness, or other prolonged reactions that adversely affect their job performance or interpersonal relationships should consult with a trained and experienced behavioral health professional. Behavioral Health Department at FHC is open. Please call us for a consultation at 509.866.4100 or 509.422.7611

And remember, you are not alone, 

FHC cares about your physical and mental health. 

Release of Information (ROI)

Please print and complete the ROI form for accuracy when handling your health records. Click the following link- Release of Information

PHI (Protected Health Information)

What is PHI or Protected Health Information? And why is it so important to keep confidential?

PHI is any information that can be used to identify a patient whether living or deceased that relates to the patient’s past, present or future, physical or mental health, or condition.  Including healthcare services provided and payment for those services. Access to medical information is restricted among employees. Employees may only have access to PHI only when necessary to perform their job-related duties.  The improper use or disclosure of sensitive information presents the risk of identity theft, invasion of privacy, and can cause harm and embarrassment to patients and their families.

Examples of PHI are:

  • Patient names
  • Date of Birth, SSNs
  • Demographic information to include addresses, phone numbers, email addresses, etc.
  • Medical/Dental/Pharmaceutical Diagnoses
  • Vehicle identifiers
  • Certificate/License Numbers (R.N., M.D., P.E., and others)
  • Full Face Photographs or Images
  • Credit Card or Bank Information
  • Health Plan Beneficiary Numbers

So what happens when there’s a potential for a breach of confidentiality?  HIPAA violations are enforced by the Department of Health and Human Services (HHS). However, pursuant to HITECH, state attorneys general are also permitted to bring civil actions and recover monetary awards that may be shared with harmed individuals.  Should you feel that your protected health information may have been shared or inappropriately accessed by anyone (by any medical personnel) please report it immediately to your medical facilities’ Privacy Officer.

Still have questions?  Feel free to call any one of our clinics and ask to speak to Family Health Centers’ Privacy Officer.


This website is intended to provide general healthcare information, not medical advice, and is not intended to take the place of one’s own physician.

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